Legal

Terms & conditions

Individual Booking Conditions

Confirmation

All telephone bookings are provisional. A booking can only be confirmed when the completed booking form and course fee have been received by Bear Training. Your place on the course will then be confirmed in writing, along with all joining details and pre-course information. A receipt will be issued with the booking confirmation.

Cancellation

In the event of a course being cancelled or oversubscribed you will receive full reimbursement. In the event of a cancellation by yourself, the course fee is non-returnable. If a course has to be cancelled at short notice due to unforeseen circumstances we will make at least two attempts to contact you at the address/telephone/E-mail given on your booking form. We reserve to right to cancel the course at any time.

Insurance

The Association of First Aiders provides protection cover for liability for loss injury or damage to third parties caused by or through the activities undertaken. Please contact us if you require further details.

Responsibilities

First Aid is an active practical subject. Participants are normally expected to be physically fit enough to kneel, twist and bend over simulated casualties, to sit on the floor, to perform simulated CPR, roll, help roll and help lift simulated casualties.

Part of your course may well occur out of doors, if this is so, you will be expected to take reasonable measures for your own warmth and also bring waterproof clothing.

Please bring any possible medical problems to our attention before booking the course.

Please supply us with any specific needs or particular requirements e.g. diet requirements for residential courses.

Guests are responsible for maintaining acceptable levels of behaviour, unacceptable behaviour may lead to offenders being asked to leave. You will be asked to pay for any malicious damage caused by yourself.

If you are in any doubt, contact us for advice.

Group booking conditions for groups providing venue

Confirmation

All telephone bookings are provisional. A booking can only be confirmed when the completed booking form has been received by Bear Training. Your course will then be confirmed in writing, along with all pre-course information and an invoice.

Cancellation

To allow the maximum flexibility for you to fill your course we will allow cancellation up to 30 days before the commencement of the course with no penalty. However if you cancel with less than 30-days prior notice, the full agreed course fee would be due.

In the event of a course being canceled by ourselves we will endeavor to give as much notice as possible. If a course has to be canceled at short notice due to unforeseen circumstances we will make at least two attempts per week day to contact you at the address/telephone/E-mail given on your booking form. We reserve to right to cancel the course at any time (we have never yet canceled a course).

Insurance

Responsibilities

The venue is expected to be safe and suitable for the delivery of an intensive training course. Clients are expected to behave in a safe and reasonable manner. If our professional trainers find that this is not so, they have the right to cancel the course at any time. The full course fee will still be due.

Clients are responsible for maintaining acceptable levels of behavior, unacceptable behavior may lead to offenders being asked to leave. You will be asked to pay for any malicious damage to our equipment caused by your clients.

First Aid is an active practical subject. Participant are normally expected to be physically fit enough to kneel, twist and bend over simulated casualties, to sit on the floor, to perform simulated CPR, roll, help roll and help lift simulated casualties.

Part of your course may well occur out of doors, if this is so you will be expected to be responsible for your own warm and waterproof clothing.

If the client has provided accommodation as part of the course deal (When our trainers have to travel for more than about 90 minutes to arrive at the training venue) we would expect, suitable, private, quiet accommodation. If the accommodation is found to be unsuitable for a quiet, safe nights sleep before delivering an intensive training course our professional trainers have the right to find alternative accommodation and Bear Training will invoice for the additional amount.

If you are in any doubt, please contact us for advice.

Certificates

Certificates will be issued to the clients upon Bear Training receiving full payment of the agreed course fee.